Date:April 15, 2008
Contact:Public Relations @ (225) 342-3035

Labor Department to assist workers laid off by ICF International’s Road Home Program call center

BATON ROUGE – The Louisiana Department of Labor’s Rapid Response unit will conduct orientation sessions and open an employee transition center to assist the 200 workers who will lose their jobs when ICF International’s Road Home Program call center reduces its operation, effective May 31.

The affected workers will have a choice of attending an 8:30 a.m., 11:30 a.m. or a 2:30 p.m. session on Thursday, April 17, or at the same times on Friday, April 18, at the Baton Rouge call center at 7850 Anselmo Lane.

An employee transition center will be open at the facility from 9 a.m. to 3 p.m. Tuesday, April 22 through Friday, April 25, and from 9 a.m. to 3 p.m. Tuesday, April 29, through Friday, May 2. The center will assist the workers with job searches, skills assessments, training information and résumé preparation.

The layoffs are the result of The Road Home Program’s maturing, the decreased volume of calls and the complex needs of the customers with remaining claims. The positions being cut are in the call center and data entry departments. The call center will remain open but will employ a much smaller staff. ICF International is the contractor that administers the Road Home Program, a federally-funded initiative that was developed to assist homeowners and rental property owners in rebuilding following the devastation of hurricanes Katrina and Rita.

“Many of these employees possess marketable skills, and through our re-employment initiatives will be able to find new jobs,” said Greg A. Anders, state Rapid Response coordinator. “We offer educational and training programs, including tuition assistance to employees who want to upgrade their current skills or begin a new career path.”

Rapid Response assistance is available to workers affected by major layoffs and plant closings. The orientation sessions are designed to inform affected employees about the services available to them through the Louisiana Department of Labor’s Rapid Response Program.

Services include job placement assistance, job counseling, job search workshops, labor market information, résumé preparation assistance, interviewing techniques, computerized job search assistance, veterans’ assistance information, occupational retraining, trade adjustment assistance, debt counseling, out-of-area job search assistance, relocation assistance, on-the-job training, unemployment insurance and other supportive services as needed.

Rapid Response services are offered at no cost to the employer or the participating employees.

More information about Rapid Response is available on the Department of Labor Web site at

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